Stakeholder Engagement

FSP believes that the foundation of sustainable management relies on the perfect balance among the four stakeholders- shareholders, employees, customers, supplier and the society, and the rigorous standards of corporate governance.
Only with a solid foundation can FSP commit to the pursuit of excellence in every perspective/area.

Employee
Communication Channel
  • Labor-Management Conference
  • Company Newsletter
  • Employee Welfare Committee Activities and Related Meeting
  • Diversified Education and Training Courses
  • Online Questionnaire-Anonymous Feedback Communication
  • Various Information and Support Platforms
Communication Frequency
  • Every Season
  • Irregular
  • Every Season
  • Irregular
  • Irregular
  • Irregular
Communication Issues
  • Labor Relations
  • Employee Welfare
  • Education and Coaching
  • Employee Care
Response Method
  • Labor- Management & Occupational Safety and Health Committee Meeting
  • Welfare Committee
  • Functional Training and Internal Meetings of Each Unit
  • Satisfaction Questionnaire
Communication Response
  • Get real-time feedback for making decisions and responding through various activities
  • Review the safety and health of employees' working environment
  • Complete various activity satisfaction surveys as the basis for improvement of the next activity
  • Contact Window: The highest-level supervisor of each factory management office
Customer
Communication Channel
  • Customer Satisfaction Survey
  • Internal Contact
  • Website
  • Customer Audit
  • Supplier Conference Training
Communication Frequency
  • At Least Once a Year
  • Real-time Communication Via Software or Phone
  • Irregular
  • According to Customer Requirement
  • According to Customer Requirement
Communication Issues
  • Customer Satisfaction
  • Financial Performance
  • Regulatory Compliance
Response Method
  • Customer Audit
  • Project Meeting and Consultation
  • Customer Supplier Conference
  • RBA ONLINE/CDP Management Platform
  • E-commerce Interaction
  • Questionnaire on specific topics
Communication Response
  • Certify Through the Management System of Each Factory
  • Unscheduled Meeting Communication
  • Participate in Supplier Conference: More Than 10 Sessions
  • RBA ONLINE/CDP Open Customer Inquiry
  • Real-tIme Interaction on Social Platforms
  • Contact: Customer Service Line +886-3-3195585
Investors (Shareholders)
Communication Channel
  • Financial Report
  • Shareholders Meeting
  • News Release
  • Company Website
  • Institutional Investor Conference
  • Corporate RBA Report
Communication Frequency
  • 4 Times/Year
  • 1 Time/Year
  • Irregular
  • Irregular
  • Irregular
  • Once a year
Communication Issues
  • Financial Performance
  • Risk Management
  • Corporate Governance
Response Method
  • Regular Meetings
  • Material Information
  • Investor Mailbox
  • Investor Service Line
Communication Response
  • 1 Shareholder Meeting, 6 Board of Directors, 2 Institutional Investor Conferences
  • Participate in Evaluation of Corporate Governance and had been evaluated as 6%-20%
  • Company Financial Report, Revenue Status and CSR Report are Immediately Disclosed on The Official Website
  • Contact Window: Manager Yao / +886-3-3759888
Supplier
Communication Channel
  • Financial Report
  • Supplier Conference
  • Supplier Platform
  • Supplier Counseling and Auditing
Communication Frequency
  • 4 Times/Year
  • Depends on The Situation
  • Irregular
  • Irregular
Communication Issues
  • Supply Chain Management
  • Financial Report
  • Risk Management
  • Corporate Governance
Response Method
  • Supplier Audit
  • Supplier Conference
  • Questionnaire on specific topics
  • Project Conference
Communication Response
  • Irregularly Audit Suppliers
  • The 2019 Supplier Conference had been Changed to Individual Online Communication
  • Project Conference Communication
  • Contact Window: Purchase/SQM Top Executive
Government
Communication Channel
  • Environmental Protection and Labor Inspection Statistics Reporting with The Relevant Authorities
  • Various Declarations
Communication Frequency
  • Irregular
  • Scheduled Time
Communication Issues
  • Regulatory Compliance
  • Environmental Performance
  • Occupational Safety and Health
Response Method
  • Spot Check & Visit
  • Report
  • Labor Inspection
Communication Response
  • About 10 Communications/Year (Including Spot Checks, Visits, Reports and Labor Inspections) on Environmental Safety, Health and Human Resource Issues
Media
Communication Channel
  • Financial Report
  • Shareholders Meeting
  • News Release
  • Company Website
  • Institutional Investor Conference
  • Corporate RBA Report
Communication Frequency
  • 4 Times/Year
  • 1 Time/Year
  • Irregular
  • Irregular
  • Irregular
  • 1 Time/Year
Communication Issues
  • Financial Performance
  • Risk Management
  • Corporate Governance
Response Method
  • Regular Meetings
  • Material Information
  • Investor Mailbox
  • Investor Service Line
Communication Response
  • 1 Shareholder Meeting, 6 Board of Directors, 2 Institutional Investor Conferences
  • Participate in Evaluation of Corporate Governance and had been evaluated as 6%-20%
  • Company Financial Report, Revenue Status and CSR Report are Immediately Disclosed on The Official Website
  • Contact Window: Manager Yao / +886-3-3759888
 

FSP interacts with each stakeholder about daily business operation through all kinds of activities and provides an email address to them for opinion feedback besides.

Name : WenChun Yao
Post : Manager
Tel : +886-3-3759888
Email : cqe@fsp-group.com.tw
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