Stakeholder Engagement

FSP believes that the foundation of sustainable management relies on the perfect balance among the four stakeholders- shareholders, employees, customers, supplier and the society, and the rigorous standards of corporate governance.
Only with a solid foundation can FSP commit to the pursuit of excellence in every perspective/area.

Stakeholder Identification and Stakeholder Contacts

Employee

Communication Channel

Labor-Management Conference
Company Newsletter
Employee Welfare Committee Activities and Related Meeting
Diversified Education and Training Courses
Online Questionnaire-Anonymous Feedback Communication
Various Information and Support Platforms

Communication Frequency

Every Season
Irregular
Every Season
Irregular
Irregular
Irregular

Communication Issues

Labor Relations
Employee Welfare
Education and Coaching
Employee Care

Response Method

Labor- Management & Occupational Safety and Health Committee Meeting
Welfare Committee
Functional Training and Internal Meetings of Each Unit
Satisfaction Questionnaire

Communication Response

Get real-time feedback for making decisions and responding through various activities
Review the safety and health of employees' working environment
Complete various activity satisfaction surveys as the basis for improvement of the next activity
Contact Window: The highest-level supervisor of each factory management office

Customer

Communication Channel

Customer Satisfaction Survey
Internal Contact
Website
Customer Audit
Supplier Conference Training

Communication Frequency

At Least Once a Year
Real-time Communication Via Software or Phone
Irregular
According to Customer Requirement
According to Customer Requirement

Communication Issues

Customer Satisfaction
Financial Performance
Regulatory Compliance

Response Method

Customer Audit
Project Meeting and Consultation
Customer Supplier Conference
RBA ONLINE/CDP Management Platform
E-commerce Interaction
Questionnaire on specific topics

Communication Response

Certify Through the Management System of Each Factory
Unscheduled Meeting Communication
Participate in Supplier Conference: More Than 10 Sessions
RBA ONLINE/CDP Open Customer Inquiry
Real-tIme Interaction on Social Platforms
Contact: Customer Service Line +886-3-3195585

Investors (Shareholders)

Communication Channel

Financial Report
Shareholders Meeting
News Release
Company Website
Institutional Investor Conference
Corporate RBA Report

Communication Frequency

4 Times/Year
1 Time/Year
Irregular
Irregular
Irregular
Once a year

Communication Issues

Financial Performance
Risk Management
Corporate Governance

Response Method

Regular Meetings
Material Information
Investor Mailbox
Investor Service Line

Communication Response

1 Shareholder Meeting, 8 Board of Directors, 2 Institutional Investor Conferences
Participate in Evaluation of Corporate Governance and had been evaluated as 6%-20%
Company Financial Report, Revenue Status and ESG Report are Immediately Disclosed on The Official Website
Contact Window: Manager Yao / +886-3-3759888

Supplier

Communication Channel

Financial Report
Supplier Conference
Supplier Platform
Supplier Counseling and Auditing

Communication Frequency

4 Times/Year
Depends on The Situation
Irregular
Irregular

Communication Issues

Supply Chain Management
Financial Report
Risk Management
Corporate Governance

Response Method

Supplier Audit
Supplier Conference
Questionnaire on specific topics
Project Conference

Communication Response

Irregularly Audit Suppliers
The 2020 Supplier Conference had been Changed to Individual Online Communication
Project Conference Communication
Contact Window: Purchase/SQM Top Executive

Government

Communication Channel

Environmental Protection and Labor Inspection Statistics Reporting with The Relevant Authorities
Various Declarations

Communication Frequency

Irregular
Scheduled Time

Communication Issues

Regulatory Compliance
Environmental Performance
Occupational Safety and Health

Response Method

Spot Check & Visit
Report
Labor Inspection

Communication Response

About 10 Communications/Year (Including Spot Checks, Visits, Reports and Labor Inspections) on Environmental Safety, Health and Human Resource Issues

Media

Communication Channel

News Release
Media Interviews

Communication Frequency

Irregular
Irregular

Communication Issues

Operating Management Status and Profitability
Significant labor or occupational safety incidents
Community Involvement

Response Method

Public Interviews
Press Release
Spokesperson Hotline and Mailbox

Communication Response

Media interviews and press releases
Contact Window: Manager Yao / +886-3-3759888

Stakeholder Contact

FSP interacts with each stakeholder about daily business operation through all kinds of activities and provides an email address to them for opinion feedback besides.

Name : WenChun Yao
Post : Manager
Tel : +886-3-3759888

Email : cqe@fsp-group.com.tw